Foro

Upgrade Tool to ANT+ FE-C protocol / Programma per l'aggiornamento al protocollo ANT+ FE-C

Dear users, the new forum will be available at http://forum.elite-it.com

Support Elite  | Lun, 28/12/2015 - 12:57
On January 25th, we’ll start releasing the upgrade tool for the protocol of ANT REAL trainers to ANT+ FE-C.
The ANT+ FE-C protocol is an open protocol used from the most 3rd part cycling software available on the market (as Zwift, TrainerRoad, Kinomap Trainer, etc…). Once upgraded, the Elite Real trainers will be compatible with most of these software/apps.
If you wish to participate to the testing phase, contact us at real@elite-it.com indicating the name and serial number of the trainer. The testing phase will start on January 7th and the release of the upgrade tool to the testers will be progressive.
Only the ANT Real trainers with “firmware upgradable” sticker are eligible for the upgrade.
The beta test phase for Qubo Digital / Arion Digital will start about 2 weeks later.
 
Dal 25 Gennaio incominceremo a rilasciare il programma per l’aggiornamento a ANT+ FE-C dei rulli ANT REAL.
Il protocollo ANT+ FE-C è un protocollo aperto usato dalla maggior parte dei software ciclistici presenti sul mercato (come Zwift, TrainerRoad, Kinomap Trainer, etc…). Una volta aggiornato, il rullo Elite Real sarà compatibile con la maggior parte di questi programmi/app.
Se desideri aiutarci alla fase di test, contattaci all’indirizzo real@elite-it.com comunicandoci il nome e il numero seriale del tuo rullo. La fase di test incomincerà il 7 gennaio e il rilascio del programma di aggiornamento sarà graduale tra coloro che hanno aderito.
jgonzalezbartis  | Lun, 28/12/2015 - 17:15

Really waiting for that update... Many thanks, I hope it comes true.

Blakeyburn  | Sáb, 02/01/2016 - 17:09

I would like to help test your protocol, I have sent you my deatails.

Zwift workouts are calling me.

shaunwomersleyprivate_61481  | Lun, 04/01/2016 - 20:40

Can you please send out an email, confirming that you have my details for the 7th of Jan release please?

shaunwomersleyprivate_61481  | Jue, 07/01/2016 - 14:00

Well  the 7th is finally here  but i still do not have an email from Elite regarding the updating trial for  my rtm unit.

The complete disregard for customers is beyond belief, can any other owners please post if they have been contacted - and if they are using the updating trial please?

Or is it just another load of old tosh, to keep folks waiting another month.

My training is fine as i am now using a Kickr  which is good ( but not as good as the rtm mechanically/noise  etc ) but it connects without issue to everything .

The position i have with elite as a company and the rtm is now a point of principle, having been spun so much nonsense over the last several months.

I was jus hoping that they would for once, do what they actually say that they are going to do. I may be doing them a dis service ? as we are still in the 7th , but from past experience i doubt that i am.

 

 

yanator_54620  | Jue, 07/01/2016 - 21:46

Well we must admit they said : "The testing phase will start on January 7th and the release of the upgrade tool to the testers will be progressive".

I asked yesterday to participate to the test phase too. Let's see of "progressive" release will be. AS soon as I get news, I will post a message here.

 

yanator_54620  | Vie, 08/01/2016 - 17:24

I received today the procedure and upgrade tool to test. I will test it tomorrow.

Support Elite  | Vie, 08/01/2016 - 11:06

Shaun,

We haven't received any request from you (the latest one was of the 10th of december).
I'll contact you directly.

Regards

juha.lehtinen  | Mié, 06/01/2016 - 10:01

It's a shame that my Elite Realpower Ant is not upgradable for that. That upgrade it was useful for that too.

yanator_54620  | Vie, 08/01/2016 - 20:04

I received the upgrade tool today. I made quick 3 test : on new version of Elite Real, Bkool and Zwift and...........Everything seems to works perfectly! Upgrading procedure is very simple and updating Elite Real sofware didn't deleted my personnal designed programs. I will performed more test next week (I just ride 5min with each software) but for now seems that the work has been well done. Thanks.

djeyage@web.de  | Sáb, 09/01/2016 - 22:09
Hi ...
OH NO - i installed the Upgrade - and now: nothing works - No ANT+ connection is found and the program is freezed ... before the upgrade i did not have any problems with my ANT+ device and my Turbo muin B+ ... what can i do - where is the older Update ???

 

yanator_54620  | Dom, 10/01/2016 - 10:56

"and my Turbo muin B+"

 

???? Why did you want to upgrade your B+ version??? This updgrade is in fact dedicated to B version in order to get the same protocol than B+...

Support Elite  | Lun, 11/01/2016 - 11:34

I'm sorry but I cannot find your email in the list of the users that required the upgrade.
Have you done your request with a different email?

Regards

jgonzalezbartis  | Mié, 13/01/2016 - 16:21

Many thanks.

I have update my device and it is working with the new protocol, connecting to my Garmin and other programs XD.

I'm very happy.

Many thanks all the elite team

dksandmo  | Sáb, 30/01/2016 - 17:56

I'm getting this error when trying to upgrade my RealTour ANT: Generic error. Try again.

 

From the log file:

30.01.2016 17:43:25 ANT DLLs found!
30.01.2016 17:43:25 Run time Mode!
30.01.2016 17:43:25 FormCreate
30.01.2016 17:43:25 Trainer Device Number 20093
30.01.2016 17:43:25 Console Device Number 5555
30.01.2016 17:43:44 Request Firmware Version (send) 
30.01.2016 17:43:49 Request Firmware Version (send) 
30.01.2016 17:43:55 Request Firmware Version (send) 
30.01.2016 17:44:00 Request Firmware Version (send) 
30.01.2016 17:44:06 Error in FW version reading.

Support Elite  | Jue, 04/02/2016 - 10:56

Hi

I've checked the serial number and your trainer is not upgradable

Regards

tzibold_88167  | Vie, 05/02/2016 - 22:25

Hi Support,

how can I check if my Qubo Digital will be upgradable? If yes, how can I participate in the beta-testing and when will it actually start.

Regards.

bdcheung+elite@gmail.com  | Sáb, 06/02/2016 - 15:37

Hello,

I wrote to support on January 20 and have not received any information regarding the firmware update.  How much longer do you think I need to wait?  I'm very eager to try out the ANT+ FE-C.  Thanks!

jgonzalezbartis  | Jue, 11/02/2016 - 18:40

I was very  upset at the beginning but I have updated as they promised. So I have to say that they did it perfectly. So my apologies.

 

Which version do you have?.

 

rudizm_88067  | Jue, 11/02/2016 - 19:59

How can I update?

Support Elite  | Lun, 15/02/2016 - 10:33

Guys, the beta testing has finished.
The tool for upgrading the Real trainers is now online (download area of this site)

Regards

 

Ragazzi, la fase di beta test è finita.
Il programma per eseguire l'upgrade dei trainer Real è ora online (area download di questo sito)

Saluti

spran  | Mar, 01/03/2016 - 08:45

salve, sono in possesso di un rullo RealAxiom a cavo,

chiedo se fosse possibile implementare, nelle prossime versioni software, la possibilità di utilizzare il protocollo ANT+ (utilizzando una chiavetta apposita) per i sensori di velocità/cadenza/cardio

magari si potrebbe dare la possibiltà all'utente di scegliere quale sensori utilizzare (cavo o ANT+), credo che sarebbe molto comodo dato che ormai la quasi totalità dei sensori usano questo protocollo e sulla bici sono già presenti

grazie

dogonfire_82835  | Jue, 10/03/2016 - 16:34
Quote: Support Elite

Guys, the beta testing has finished.
The tool for upgrading the Real trainers is now online (download area of this site)

Regards

 

Ragazzi, la fase di beta test è finita.
Il programma per eseguire l'upgrade dei trainer Real è ora online (area download di questo sito)

Saluti

 

Hi

is the update for the elite qubo digital wireless available yet?

thanks 

 

Support Elite  | Lun, 15/02/2016 - 10:31

@bdcheung,

we haven't received any request from your email address, I'm sorry

asouto  | Lun, 15/02/2016 - 12:47

Hola

Es compatible la nueva actualizacion ANT+ FE-C con mi Realpower ANT wireless del 2013??

Support Elite  | Mar, 16/02/2016 - 12:27

Hola

Lo siento, no es compatible con tu rodillo

Un saludo

asouto  | Mar, 16/02/2016 - 13:16
Hola.
No vais a realizar ninguna actualizacion para este tipo de rodillos??
Son rodillo de un coste elevado que ahora se quedan obsoletos.
Creo que deberiais relalizar algun tipo de actualizacion para los usuarios de estos rodillos.
 
Saludos
 

 

Support Elite  | Jue, 18/02/2016 - 10:31

Lo siento, no es posible hacer ninguna actualizacion por tu rodillo porquè no tienes una comunicacion bluetooth o ant+

Un saludo

emull  | Lun, 29/02/2016 - 00:26

Dear Support, is my trainer ready for an this upgrade?

RealAxiom Wireless ANT Serial 642

 

Thanks

Support Elite  | Lun, 29/02/2016 - 11:42

I'm sorry but your version is not upgradable

Regards

timcollins340  | Mié, 13/04/2016 - 00:49

I have today attempted to install the Beta FE-C upgrade to my Arion Digital rollers (which are firmware upgradable). The upgrade did not work. I tried two different computers (both on Win 10 Pro), 2 different ANT+ sticks, intalling as Administrator, restarting the computer and the trainer each time it failed. On only one out of maybe 35 attempts dis the prgress bar show any progress, and that installation failed at the end of Stage 1.

This Beta does not work, and now my rollers don't work either!

Support Elite  | Jue, 14/04/2016 - 09:06

Hi Tim

Please can you post the log/result you get when you try to do the upgrade?

Regards

old_electron_99228  | Vie, 17/06/2016 - 23:55
Quote: Support Elite

Hi Tim

Please can you post the log/result you get when you try to do the upgrade?

Regards

Question, I have a place that received units (Elite Arion ANT) in Feb/2016, USA, any idea if these may be upgradeable? I am trying to see if they can provide a serial, but have not been able to obtain one yet.

Support Elite  | Lun, 20/06/2016 - 08:11

If it is the latest model, it is upgradable. 

Regards

old_electron_99228  | Lun, 04/07/2016 - 16:36
Dear Support, in the download area, which specific file would be the one to use for the Arion Digital ANT+? Thanks.
 
Quote: Support Elite

If it is the latest model, it is upgradable. 

Regards

 

Support Elite  | Mar, 05/07/2016 - 08:09

Hi

For Arion Digital and Qubo Digital upgrades, you have to contact our customer care at real@elite-it.com and ask for the upgrade tool.

Regards

paulroycab@gmail.com  | Jue, 14/07/2016 - 20:17

hola, junto con saludarles, les comento que yo participe de la actualizacion de un qubo digital, teniendo una actualizacion correcta y pudiendo conectar exitosamente con los dispositivos ant+ pero al momento de conectar el controlador principal con el cual viene el rodillo este no me logra controlar este y solo muestra valores erroneos como 999 en velocidad y en potencia. por favor espero puedan ayudarme 

Saludos.

Support Elite  | Vie, 15/07/2016 - 08:58

Hola

Despues de la actualizacion, no puedes mas usar la consola.

Cuando has pedido el archivo de actualizacion, deberia haber recibido tanbien un documento donde està explicado como hacer el procedimiento. Este documento tienes esta nota en evidencia:

VERY IMPORTANT NOTE:
once upgraded, your Qubo Digital / Arion Digital won’t be any more compatible with its computer. The handlebar computer provided with the trainer will become useless!
If you have any doubt about this point, we strongly suggest to ask us for more info, at real@elite-it.com
If you proceed with the upgrade procedure, you accept that your computer won’t be no more compatible.

Tanbien, cuando has hecho la actualizacion, aparece esto mensaje:

Regards

 

aftertheglow_102414  | Lun, 22/08/2016 - 05:59

I'm on the verge of purchasing the Elite RealAxiom Tuno (listed here).

Given that I don't have it and can't verify that it has the upgradability sticker on it, could you tell me whether it is compatible or not with the ANT+ FE-C update?

 

Thank you :).

Support Elite  | Mar, 30/08/2016 - 11:08

Hi 

To be sure, ask the vendor if the box has the graphic of the RealAxiom B+ FE-C. 
Another way is to ask the 2016/2017 version (which is for sure a FE-C version)

Regards

ekanclerz  | Mar, 06/09/2016 - 19:17

I have to try upgrade my trainer but it was not possible i have seen "generic error" and that log...

2016-09-06 19:07:06 Trainer Device Number 20111
2016-09-06 19:07:06 Console Device Number 5555
2016-09-06 19:07:13 Request Firmware Version (send)
2016-09-06 19:07:18 Request Firmware Version (send)
2016-09-06 19:07:24 Request Firmware Version (send)
2016-09-06 19:07:30 Request Firmware Version (send)
2016-09-06 19:07:35 Error in FW version reading.
FormDestroy 2016-09-06 19:09:29

I suspect my device is not "upgradeble" but why? Is some difference between ANT+ traineers?

It looks very poor. What I need to do to associate my Real Power with Edge 520 and Zwift?

Thanks.

Emi Kanclerz.

Support Elite  | Mié, 07/09/2016 - 08:14

Good morning

I confirm you that RealPower is not FE-C upgradable and you cannot associate it with Edge 520.
About Zwfit, they have RealPower protocol and power map but I don't know if they have added also this trainer on their software. If you cannot find it in the list of compatible trainers, ask them directly.

Regards

ekanclerz  | Mié, 07/09/2016 - 12:53

Thanks for your answer.

I am sorry. I have wrote "power" instead of RealTour!

Please check is it possible for that model (on instruction about upgarding - http://com.elite.realaxiom.static.s3.amazonaws.com/Upgrade_procedure_to_ANT%2BFE-C_eng_5.pdf- is a chapter Firmware update for Real B+ trainers)

Did I understand it correctly? Some RealTout B+ trainers are ubgradable but some not?

Thanks and sorry for misleading.

Support Elite  | Mié, 07/09/2016 - 12:59

Hi again

The older production of RealTour ant+ are not upgradable.
This is due to the fact that in the newer production we've done an upgrade to a component in the electronic board that adds the bluetooth smart communication (B+). 

Your trainer unfortunately is the older version, so it only has the ant+ transmission and cannot be upgraded to FE-C version. But I'm quite sure that RealTour ant+ is compatible with Zwift, please check.

Regards

cullenlt74_104348  | Mar, 20/09/2016 - 23:23

Hi,

I am having a real problem loading the original software for the real emotion rollers (Ant+) non upgradable.  The USB drivers do not appear to install from the software disc.  Can you assist? 

Also, is there any way to upgrade the rollers to be ANT+ Fe-c compatible?  Are you working on a programme to solve this problem?

 

Liam. 

Support Elite  | Vie, 23/09/2016 - 09:23

Hi Liam

Please can you tell me the serial number of the trainer?
Can you also tell me the version of the software you're using and the operative system of your pc?

Regards

nicich  | Lun, 03/10/2016 - 14:53

Salve,

il mio real turbo muin B+ seriale 14191 deve essere aggiornato con un nuovo firmware come indicato nel documento Upgrade_procedure_to_ANT+FE-C?

E' possibile anche per il mio rullo impostare i Valori di Calibrazione all’interno del rullo con li programma “Real_Trainer_Calibration”?

 

Grazie

Support Elite  | Mar, 04/10/2016 - 10:07

Il suo trainer non ha bisogno dell'aggiornamento del firmware (ha già quella versione all'interno).
Può però utilizzare il programma Real_Trainer_Calibration per inserire la calibrazione all'inteno del rullo.

Saluti

nicich  | Mar, 04/10/2016 - 14:00

Grazie per la risposta.

Posso usare anche il software per cambiare la velocità di risposta della resistenza?

Dove posso trovare il programma adatto al mio rullo?

 

Grazie

Support Elite  | Vie, 07/10/2016 - 11:45

Mi spiace ma non è possibile variare la velocità di risposta della resistenza.
Il software Real lo può trovare nell'area download del nostro sito

Saluti

Accede a tu cuenta

¿Eres un nuevo usuario? Clic aquí

Recuperación de clave